UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Industry Type:Hotels/ Restaurants/Airlines/Travel
Functional Area:Travel, Ticketing, Airlines
Job functions
• Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight)
Extend proper communication to staff periodically for delay and before schedule operations etc.
• Ensure safe and secure operations and flight departure on or before schedule time in coordination with the respective flight supervisors.
• Establish counter management, queue management and proper boarding guidelines.
• Coordinate crew movement as per the airline specifications.
• With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same.
• Provide staff information to the Duty Manager for their evaluation.
• Handle staff grievances and complaints and other administrative issues which need not be escalated
• Ensure adequate availability of staff in each functional area.
• Ensure availability of required handling equipment.
• Ensure staff follows procedures as per training rendered
• Ensure terminal discipline at all times.
• Monitor rostering of staff for effective cross utilization.
• Arrange and ensure transportation of crew and staff, where applicable.
• Liaison with carriers, Authorities at the airport, OAL and handling agencies.
• Ensure that the performance standards set forth in the carrier's handling agreement are met in all respects.
• Contact customer airlines for their feedback.
• Coordinate the activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically.
• Monitor the flight operations including pre-flight, arrivals, and departure and post flight activities.
• Conduct briefing in advance of the day's operations and solutions to the problems faced by the staff periodically.
• Assist the Duty Manager in staff appraisal reports as per company rules.
• Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations.
• Encourage staff involvement for constant operations improvement.
• Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager wherever required.
• Handle multiple tasks to maintain optimum work output.
• Update staff about changes and advise them about their progress periodically verbally and in writing.
• Ensure proper implementation of company policies and procedures.
• Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement.
• Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer and escalate matter to Duty Manager when required.
Qualification, Experience & Qualities
• Graduate from recognized university.
• Minimum 3 years of experience in Aviation industry out of which at least 1 year should be at Managerial level.
• Extensive hands-on experience and training in
- Flight and Ground Operations
- Passenger Services
- Airline Administration
- Dealing with Airports and other authorities.
• Knowledge of Airport Safety & Security Regulations especially Terminal Operations including DGR, IATA, ICAO BCAS requirements.
• Thorough knowledge of SGHA, IATA Regulations, Airport Handling Standards.
• Willingness to work in night shifts and extended hours.
• Excellent command over spoken and written English.
• Adequate knowledge of computers.
• Sense of responsibility towards customer needs and expectations.
• Motivational and leadership qualities.
Keywords: Customer Service Agent, Supervisor, Team Leader, Passenger Service Agent, Ground Staff, Check In Ground Handling Services Company Name:Bird Worldwide Flight Services India Pvt Ltd
Executive Name:Ms Aditi Gupta
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